Our prices are based on several factors:

• Property size and number of rooms
• Type of cleaning required Regular £15/h Deep £20/h HMO £20/h
• Frequency of service (discounts available for regular bookings)
• Specific requirements or special requests
• Travel distance for our team

We offer free, no-obligation quotes to give you an accurate price for your specific needs.

We charge £50 per room for carpet cleaning. We offer a special deal where stairs and landing cleaning is FREE when you book 3 or more bedrooms.

We are happy to negotiate a competitive price for a full house carpet clean. Contact us for a custom quote!

Yes, we offer several discount options:

• Regular cleaning discounts for weekly, fortnightly, or monthly bookings
• First-time customer discounts for initial bookings
• Referral discounts when you refer friends or family
• Package deals when booking multiple services together

Contact us to find out what discounts you may be eligible for!

We accept various payment methods for your convenience:

• Cash
• Bank transfer
• Credit/debit cards
• Online payments

Payment is typically due after the service is completed, unless otherwise arranged for regular commercial clients.

We offer a comprehensive range of cleaning services:

• Domestic regular cleaning (£15/hour)
• Domestic deep cleaning (£20/hour)
• HMO Cleaning (£20/hour)
• Office and commercial cleaning (Private office from £40, packages from £180)
• End of tenancy cleaning (from £150)
• Carpet and upholstery cleaning (£50/room)

Yes, we offer a full range of appliance deep cleans as add-ons to our regular services:

• Single Oven: £30
• Double Oven: £50
• Extractor Hood: £15
• Single Oven & Hood: £40
• Fridge: £15 | Standard Fridge Freezer: £25 | American Fridge/Freezer: £50
• Microwave: £15
• Washing Machine: £30
• Dishwasher: £30
• Air Fryer: from £10

Regular Cleaning focuses on maintaining cleanliness with tasks like:

• Dusting surfaces
• Vacuuming and mopping floors
• Cleaning bathrooms and kitchens (exterior surfaces)
• Emptying bins

Deep Cleaning is more intensive and includes:

• Cleaning inside appliances (ovens, refrigerators)
• Degreasing range hoods and filters
• Cleaning inside cabinets and drawers
• Deep scrubbing tiles and grout
• Washing walls and skirting boards
• Cleaning light fixtures and switches

No, we bring all necessary cleaning equipment and eco-friendly products with us. Our team arrives fully equipped with:

• Professional-grade cleaning solutions
• Microfiber cloths and mops
• Vacuum cleaners and steam cleaners
• Extension poles for high-reaching areas
• All necessary safety equipment

If you have specific products you prefer us to use, we’re happy to accommodate your request.

Yes, all our cleaners are fully insured. We have public liability insurance to protect both our clients and our team members. This means you can have peace of mind knowing that you’re protected in the unlikely event of any damage or accident during the cleaning process.

Booking with Alina’s Cleaners is easy! You can:

1. Call us at 07474 697565 to speak directly with our team
2. Email us at info@alinascleaners.com with your requirements
3. Use our online booking form on our website
4. Message us through our social media channels

We’ll discuss your needs, provide a quote, and schedule your cleaning at a time that works for you.

We understand that plans can change. Our cancellation policy is:

• 24+ hours notice: No charge – free cancellation
• Less than 24 hours notice: 50% of the service fee
• Same day cancellation/no-show: Full service fee

For regular clients, we offer more flexibility with our cancellation policy.

Yes, absolutely! We understand that schedules can change. You can:

• Reschedule your cleaning with at least 24 hours notice
• Change the frequency of your regular cleaning (weekly, fortnightly, monthly)
• Skip a cleaning if you’re away (with sufficient notice)
• Add extra services to your regular cleaning

Just contact our team, and we’ll adjust your schedule according to your needs.

No, you don’t need to be home during the cleaning. Many of our clients provide us with:

• A key safe code
• A hidden key
• Access through a building manager
• Smart lock access

We are fully insured and take key security very seriously. All our team members are vetted and trained in key handling procedures.

We primarily serve Birmingham and the surrounding areas including:

• Central Birmingham
• Solihull
• Sutton Coldfield
• Edgbaston
• Moseley
• Harborne
• And many more surrounding suburbs

Contact us to confirm if we cover your specific location. A small travel fee may apply for locations outside our primary service area.

We offer a 100% Satisfaction Guarantee on all our services. If you’re not completely happy with any aspect of our cleaning:

• Contact us within 24 hours of service completion
• We’ll return to re-clean the areas of concern
• This recleaning service is completely free of charge
• If you’re still not satisfied, we offer a full refund

Your happiness is our top priority, and we stand behind the quality of our work.

Yes! Our end of tenancy cleaning service comes with a Deposit Guarantee:

• If your landlord or letting agency is not satisfied with the cleaning
• We will return to address any issues free of charge
• We work to the highest standards expected by landlords and agencies
• Our service is designed to help you get your full deposit back

We’re experienced in meeting the specific requirements of property managers and letting agencies.